Error Messages in Store Locator

Created by Brett Mikulik, Modified on Mon, 07 Nov 2022 at 03:27 PM by Brett Mikulik


This article outlines why specific Store Locator errors appear, and how to fix them.

Please select an option below to view more information.

No Stores Found

No stores found is typically indicative of geolocation issues. Geolocation (AKA geolocating) is the act of processing your store's pins within Google's APIs, so the pin is accurately placed on the map.

If your store's pins aren't being geolocated properly, this error will appear, and you will need to manually geolocate your store's pins.

To do this, follow the steps below:

  1. From the Store Locator app admin, select Manage Locations.

    Select Manage Locations

  2. Select Edit on the location you want to geolocate.

    Edit Manage Locations

  3. Select Find My Store.

    Select Find My Store

  4. Select Save.

Error Finding Your Address

Error finding your address. Please review your criteria and try again generally means that you are missing an API within your Google account.

The following APIs must be enabled in your Google account in order for Store Locator to work correctly on your site:

  • Maps Embed API
  • Maps JavaScript API
  • Maps SDK for Android
  • Maps SDK for iOS
  • Maps Static API
  • Street View Static API
  • Geocoding API
  • Geolocation API

These APIs can be enabled within the API Picker.


This is an example of how the error message will appear on your storefront:

Store Locator Error Message

If you need help checking on the integrity of your APIs, or need help setting them up, please visit Store Locator Troubleshooting FAQ for more info.

Google has Disabled Use of the Maps API

If you see Google has disabled use of the Maps API... when you navigate to the Store Locator page, it's usually due to a problem when you had set up the API key.

One reason this could occur is that a website address is in the referrers section, and this should be left blank.

If there's a URL in this referrer's field, you will need to remove it and then save.

Edit Page

Another reason this message may be showing is that Google Maps JavaScript API v3 is not turned on. You can select the status button to toggle it on.

Select the status button

This Page Can't Load Google Maps Correctly

This page can't load Google Maps correctly generally means that a billing method needs to be configured on your Google account.

    1. Go to the Google Cloud Platform Console.
    2. Click the menu button and select Billing.

    3. Set up your billing account.
  • If this is your first billing account, select Add billing account.
  • If you already have a billing account, select Manage billing accounts.

For more information on how to verify your billing address, please visit our article on Adding Google Maps API to Store Locator.


How the error message will appear on your storefront

Error Message Example

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